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How LuckBangla Handles Your Privacy

Your personal information stays with us — not sold, not shared with third parties for marketing, and not held longer than your account needs. Access to our platform depends on your local law and eligible regions in Bangladesh.

Data kept privatebKash, Nagad, Rocket wallet info protectedAccount data on requestLive casino and slots
LuckBangla How LuckBangla Handles Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to see what data we hold, request a correction, or ask us to delete your account information, reach our support team directly. We handle data requests separately from general account help — flag your message as a privacy request so it reaches the right team.

Team online

Live Chat

Open the chat icon from any page while logged in. Mark your message as a privacy or data request for direct routing.

Email Support

Send your request to our support address from the email on your account. Include your registered mobile number for verification.

Account Settings

Some data preferences — cookie settings, marketing contact — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply encryption to data in transit and at rest. Account access requires your password plus a one-time PIN sent to your registered mobile number — the same OTP flow you already use with bKash and Nagad. Data is retained for the period your account is active, plus any legally required window after closure. You can request a copy of your stored data or ask us to correct inaccuracies at any time.

Encrypted Storage

Payment details, including linked bKash and Nagad references, are encrypted at rest. Plain-text wallet numbers are never written to our databases.

Cookie Controls

We use session cookies for login state and analytics cookies to improve the lobby. You can decline non-essential cookies from the cookie banner on first visit.

Account Security

Every login triggers a mobile OTP check. If your number changes, verify the new one through account settings before the old number is removed.

Retention and Deletion

Active accounts keep data as long as the account is open. After closure, we retain records for the legally required period, then delete them on schedule.

Privacy Policy — Common Questions

Below are the questions we hear most often about how your data is handled on LuckBangla. If something is not covered here, contact support and flag it as a privacy request.

We collect your name, mobile number, email address, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to protect your account from unauthorised access.

Yes. Contact support via live chat or email from your registered address, mark it as a data access request, and we will provide a summary of what we hold. Eligibility may depend on your local law.

No. Payment details stay between you, the payment processor, and our account system. Game studios and live casino providers receive no financial data about your wallet or transactions.

After closure, we keep records for the legally required retention period, then delete them. The exact window depends on applicable financial record-keeping rules for eligible regions.

Log in and go to account settings to update your contact details. For changes to your registered mobile number, the OTP verification step confirms the new number before your old one is removed.

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. Non-essential cookies can be declined from the banner on your first visit or adjusted in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.